Letting others finish what they’re saying without interrupting them
Asking questions to gain understanding
Paying attention to what others are saying by maintaining comfortable eye contact
Remaining open-minded about others have the right to their opinion
Using feedback and paraphrasing skills
Observing non-verbal signals such as the speaker’s facial expressions and body language.
What's listed above may not seem to answer the question but it'll give 100% on e2020
