Answer:
Empathic communication model
Explanation:
Emphatic communication is one where there is genuine interest in the other partie's thoughts, emotions, attitudes and values. It is listening and understanding other people.
Looking at things from the other person's perspective helps to reduce conflict, avoid wrong assumptions, and misjudgements.
Lorenzo has always wanted to be a health professional because he loves helping people. So he is exhibiting emphatic communication model even if he is at risk of burning out.
