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Gillian noticed her bicycle making a new sound as she rides it in the neighborhood. She doesn't know much about bicycles, but she believes she can use general problem-solving strategies to approach the problem. What step should she take first in her general problem-solving approach?

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ANSWER: IDENTIFY THE PROBLEM

EXPLANATION:

The first step Gillian should consider in exploration of her general problem-solving approach is the PROBLEM IDENTIFICATION.

However, since she doesn't have much knowledge about bicycle, identifying the source of the problem (i.e. tracing the source/cause of the new sound produced by her bicycle), will provide a template or background for her further problem solving procedures.

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